Welcome to Estee Lauder Sales Store’s FAQ section. We’ve compiled answers to the most common questions about our premium beauty products and luxury shopping experience. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

Product Questions

Q: What types of beauty products do you offer?
A: We specialize in premium cosmetics including BB/CC creams, foundations, concealers, blushers, bronzers, eye makeup, lipsticks, facial serums, and luxury fragrances. Our carefully curated selection focuses on high-performance formulas from Estee Lauder and other prestige brands.
Q: Are your products authentic luxury brands?
A: Absolutely. We are an authorized retailer of Estee Lauder and other premium brands featured on our site. Every product is sourced directly from brand partners or authorized distributors to guarantee authenticity.
Q: How do I choose the right foundation shade?
A: Our foundation finder tool (coming soon) will help match your skin tone. For now, we recommend checking brand shade guides or contacting our beauty advisors at [email protected] for personalized recommendations.

Shipping & Delivery

Q: Where do you ship?
A: We offer global delivery to most international destinations (excluding some Asian and remote regions). Our Boston-based facility ensures fast processing and careful packaging for international transit.
Q: What are my shipping options?
A: We offer two premium shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 day delivery with full tracking
– Free Shipping (orders over $50 via EMS): 15-25 day delivery
Q: How long does order processing take?
A: Our beauty experts carefully process all orders within 1-2 business days, with additional quality checks for fragile items like pressed powders and glass serum bottles.

Returns & Exchanges

Q: What is your return policy?
A: We offer 15-day returns from the delivery date for unused products in original packaging. Please contact our customer service team to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or damaged product). We recommend using a trackable shipping method.

Payments & Security

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and never store your full payment details. All transactions are processed through PCI-compliant payment gateways.

Account & Orders

Q: How do I track my order?
A: All orders include tracking numbers sent via email once shipped. You can follow your package’s journey directly with the carrier (DHL, FedEx, or EMS).
Q: Can I change my order after placing it?
A: We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to modify an order – we’ll do our best to accommodate your request.
Q: Do you offer international sizing guidance?
A: Yes! Our product pages include detailed size information. For complex items like foundation shades or skincare sets, our beauty advisors can provide personalized recommendations via email.

Still Have Questions?

Our customer service team is dedicated to providing the same premium experience as our products. Contact us at [email protected] for personalized assistance with your beauty needs.

Flawless delivery for flawless beauty starts here at Estee Lauder Sales Store.