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At Estee Lauder Sales Store (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our discerning clientele. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website shopfacemakeup.com or make purchases from our premium beauty collection.

1. Information We Collect

To provide our luxury shopping experience, we collect the following types of information:

  • Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make a purchase.
  • Transaction Information: Details about purchases you make, including products ordered, payment method, and transaction amounts.
  • Technical Data: IP address, browser type, device information, and operating system for website optimization.
  • Usage Data: Information about how you interact with our website, including pages visited and products viewed.
  • Communication Data: Records of correspondence when you contact our customer service team.

2. How We Use Your Information

We use your personal information with the utmost care to:

  • Process and fulfill your orders for our premium beauty products
  • Provide exceptional customer service and support
  • Enhance and personalize your shopping experience
  • Improve our website functionality and product offerings
  • Prevent fraud and ensure transaction security
  • Comply with legal obligations and protect our legal rights
  • Send promotional communications (only with your consent)

3. Data Sharing and Disclosure

We value your privacy and only share information when necessary:

  • Service Providers: Trusted third parties who assist in payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website operations under strict confidentiality agreements.
  • Legal Compliance: When required by law or to protect our rights, such as responding to legal requests or preventing fraudulent activities.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition, with appropriate privacy protections.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Security

We implement robust security measures befitting our luxury brand reputation:

  • 256-bit SSL encryption for all data transmissions
  • PCI-compliant payment processing that never stores full card details
  • Regular security audits and monitoring systems
  • Limited access to personal information on a need-to-know basis

While we employ industry-standard protections, no electronic transmission or storage is 100% secure. We encourage customers to use strong passwords and monitor account activity.

6. Your Rights and Choices

As our valued customer, you have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your personal data, subject to legal requirements
  • Opt-out of marketing communications at any time
  • Restrict or object to certain data processing activities
  • Receive a copy of your personal data in a structured format

To exercise these rights, please contact us at [email protected]. We may require identity verification for security purposes.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Necessary for website functionality and secure checkout processes.
  • Performance Cookies: Help us understand how visitors interact with our site to improve performance.
  • Functional Cookies: Remember your preferences for a personalized experience.
  • Targeting Cookies: Used for advertising purposes (only with your consent).

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Children’s Privacy

Our premium beauty products and services are not intended for individuals under 16. We do not knowingly collect personal information from children without parental consent.

9. Policy Updates

We may periodically update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us

For any privacy-related inquiries or concerns, please contact our Privacy Officer:

Estee Lauder Sales Store
Attn: Privacy Officer
4397 Fannie Street
Boston, MA 02110
United States
Email: [email protected]

Thank you for trusting Estee Lauder Sales Store with your personal information. We are committed to maintaining the same standard of excellence in data protection as we do in our luxury beauty products.