At Estee Lauder Sales Store, we are dedicated to providing you with premium beauty products and a seamless shopping experience that reflects our luxury brand standards. Below you’ll find detailed information about our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days. You will receive an email confirmation once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Standard Shipping (via DHL or FedEx):

  • Shipping fee: $12.95 USD
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking information

Free Shipping (via EMS):

  • Available for orders over $50 USD
  • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain remote areas and parts of Asia.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges Policy

Your satisfaction is our priority. We gladly accept returns and exchanges within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unused and in their original packaging
  • All original tags and protective seals must be intact
  • A copy of your order confirmation or receipt must be included

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following opened products:

  • Facial Serums
  • Lipsticks
  • Makeup items with applicators (Concealers, Foundations, etc.)
  • Fragrance products

Return & Exchange Process

  1. Initiate Your Request: Email our customer service team at [email protected] within 15 days of receiving your order. Use our provided template below for efficiency.
  2. Receive Authorization: We will respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Securely pack the items in their original packaging, including all paperwork.
  4. Ship Your Return: Send the package to our Boston facility at:
    Estee Lauder Sales Store
    Returns Department
    4397 Fannie Street
    Boston, MA 02110
    United States

    We recommend using a trackable shipping service as you are responsible for the return shipping costs.

  5. Processing: Allow 3-5 business days for processing after we receive your return.

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Shipping fees are non-refundable (except in cases of our error)
  • For exchanges, we will ship your new item once the return is processed
  • International customers: Refunds will be issued in USD and may be subject to currency fluctuations

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Estee Lauder Sales Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Product Details:

  • Product Name: [Product Name]
  • Shade/Color: [If Applicable]
  • Quantity: [Number]
  • Reason for Return: [Please specify]

For exchanges, please specify the replacement item you would prefer.

Please provide the RMA number and return instructions at your earliest convenience.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange for a replacement or refund and provide a prepaid return label if needed.

For any additional questions about our shipping or returns policy, our dedicated customer service team is pleased to assist you.