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Welcome to Estee Lauder Sales Store (shopfacemakeup.com). These Terms and Conditions govern your use of our website and purchases of our premium beauty products. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you limited permission to access and make personal use of this website for purchasing our luxury beauty products.

1.2 Restrictions

You may not:

  • Reproduce, duplicate, or copy any content without express written permission
  • Use our brand name, logos, or product images for any unauthorized purpose
  • Use automated systems to extract data from our website

1.3 Copyright

All content on this site, including product descriptions, images, and branding, is the property of Estee Lauder Sales Store and protected by international copyright laws.

2. Product Information

2.1 Product Descriptions

We make every effort to accurately display our products including colors and features. However, actual colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

2.3 Intended Use

Our cosmetics and skincare products are designed for personal use only. Professional use may require additional licensing in your jurisdiction.

3. Ordering and Payment

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your payment information.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though this will not affect confirmed orders.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days. You will receive a shipping confirmation email with tracking information.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

4.3 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times are estimates and may vary due to customs processing.

4.4 Import Duties

International customers are responsible for any customs fees, taxes, or import duties charged by their country.

5. Returns and Refunds

5.1 Return Policy

We accept returns and exchanges within 15 days of delivery. To qualify:

  • Items must be unused in original packaging
  • All tags and seals must be intact
  • Include order confirmation

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Opened facial serums
  • Used lipsticks
  • Makeup items with applicators (concealers, foundations, etc.)
  • Fragrance products

5.3 Return Process

Email [email protected] within 15 days to initiate a return. Include:

  • Order number
  • Product details
  • Reason for return

We will provide a Return Merchandise Authorization (RMA) number and instructions.

5.4 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate personal and payment information when placing orders.

6.2 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

6.3 Legal Compliance

You agree to use our products in compliance with all applicable laws and regulations in your jurisdiction.

7. Limitation of Liability

Estee Lauder Sales Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays in delivery beyond our reasonable control
  • Any allergic reactions or skin sensitivities to our products

Our total liability for any claim related to your use of the site or products shall not exceed the purchase price of the products in question.

8. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use constitutes acceptance of the modified terms.

10. Governing Law

These Terms shall be governed by the laws of Massachusetts, United States. Any disputes shall be resolved in the courts of Boston, Massachusetts.

11. Contact Information

For questions about these Terms or any other inquiries:

Estee Lauder Sales Store
4397 Fannie Street
Boston, MA 02110
United States
Email: [email protected]